Last updated: [Insert Date]
At Lawn Hero, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request a quote, book a lawn care service, or communicate with our team.
By using our website or services, you agree to the terms of this Privacy Policy.
Lawn Hero provides professional lawn care and outdoor maintenance services across New Zealand. This includes services such as lawn mowing, garden maintenance, hedge trimming, weed control, lawn edging, green waste removal, and related property care services.
For the purposes of this Privacy Policy, “Lawn Hero”, “we”, “our”, or “us” refers to the Lawn Hero business, website, and service team.
We may collect personal information from you when you:
Submit an enquiry or contact form
Request a free quote
Book or enquire about a lawn care service
Contact us by phone, email, website form, or social media
Subscribe to updates, promotions, or marketing communications
Provide feedback, reviews, or testimonials
Interact with our website or online advertising
The personal information we may collect includes:
Your name
Phone number
Email address
Property or service address
Details about the lawn, garden, or outdoor service you need
Preferred service date or availability
Photos or descriptions of your property, if you choose to provide them
Billing or payment-related information, where applicable
Any other information you choose to send to us
We may also collect basic website usage data, such as your browser type, device type, pages visited, and how you interact with our website.
We collect and use your personal information to:
Respond to your enquiries
Provide quotes and service recommendations
Schedule and deliver lawn care services
Communicate with you about bookings, updates, or service details
Process invoices, payments, or account-related matters
Improve our website, customer service, and service quality
Send relevant promotions, offers, or updates, where permitted
Manage customer feedback, reviews, or complaints
Meet legal, tax, accounting, and business record requirements
Protect our business, website, customers, and service providers
We will only use your personal information for the purpose it was collected, or for a directly related purpose where it is reasonable to do so.
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand website performance, and measure the effectiveness of our marketing.
Cookies may help us:
Remember website preferences
Understand which pages are visited
Improve website layout and content
Track enquiries and advertising performance
Provide relevant marketing or remarketing messages
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are turned off.
From time to time, we may send you service updates, seasonal lawn care tips, promotions, or special offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
We will not sell your personal information to third parties.
We may share your personal information only where necessary to operate our business and deliver our services. This may include sharing information with:
Lawn Hero team members, contractors, or franchise/service partners
Website hosting and IT service providers
Booking, CRM, email, and customer management platforms
Payment processors or accounting providers
Marketing and analytics platforms
Professional advisers, where required
Government, regulatory, or legal authorities, where required by law
Where we use third-party service providers, we take reasonable steps to ensure they handle personal information securely and only for the purpose of providing services to us.
If your enquiry relates to an area serviced by a Lawn Hero franchise, local operator, contractor, or service partner, we may share your enquiry details with the relevant provider so they can respond to your request or deliver the service.
These providers are expected to handle your information responsibly and only use it for Lawn Hero-related service purposes.
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
This may include using secure systems, password protection, restricted access, trusted service providers, and reasonable administrative and technical safeguards.
While we work to protect your information, no website, email system, or online platform can be guaranteed to be completely secure. You share information with us at your own discretion.
We keep personal information only for as long as it is needed for the purpose it was collected, including service delivery, customer support, legal, accounting, tax, and business record purposes.
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.
You have the right to request access to the personal information we hold about you. You may also ask us to correct information if it is inaccurate, incomplete, or out of date.
To request access or correction, please contact us using the details below. We may need to verify your identity before processing your request.
Some of the digital tools and service providers we use may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information is handled securely and in line with applicable privacy obligations.
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of those external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.
The latest version will always be available on our website. The “Last updated” date at the top of this page will show when the policy was most recently revised.
If you have any questions about this Privacy Policy, how we handle your personal information, or if you would like to request access or correction of your information, please contact us:
Lawn Hero
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: [Insert Website URL]
Address: [Insert Business Address, if applicable]
If you are not satisfied with how we handle your privacy concern, you may also contact the Office of the Privacy Commissioner in New Zealand.
